Terms & Conditions
Terms & Conditions
Unless otherwise agreed to 7 days in advance and in writing, the following Terms & Conditions apply. Total charges incurred are to be paid in-full 24 hours prior to event unless approved in advance or there is an existing corporate billing account on file. Platinum Luxury Fleet accepts VISA, MasterCard and American Express credit cards (4% sales tax will be added to all charges). Cash may also be accepted and subject to an authorized credit card guarantee and identity validation for security purposes. No checks will be accepted. Additional ID verification may also be necessary.
Platinum Luxury Fleet provides a flat rate for most domestic commercial airport pickups and drop-offs to or from Atlanta Hartsfield-Jackson International Airport. The commercial airport transfer rate is based upon a pickup and drop-off without any associated delay or waiting time exceeding thirty (30) minutes. Your vehicle is dispatched according to the flight’s estimated time of arrival as provided to Platinum Luxury Fleet (We are not responsible for delays caused by the airline’s automated system or otherwise). Billing shall revert to the prevailing hourly rate in the event the client is delayed, or the waiting time is exceeded, beyond the allotted (30) minutes. Rates and terms may be different for private/VIP clients. 50% deposit is due at time of reservation. Remaining balance is due prior to or at the time of pick up.
Point to Point Transfers
Platinum Luxury Fleet may provide point-to-point transfer rates for local pickups and drop offs within the immediate Atlanta service area. Wait time beyond the (15) minutes “grace” period as well as for extra stops or indirect routing are charged additional, or charges may revert to the prevailing hourly rate. Transfer rates are a function of time, distance and zone locations.
Platinum Luxury Fleet provides an hourly rate for all other service based on a (2) hour minimum charge. $150.00 non- refundable fee is due at time of reservation. Hourly or “As Directed” services allow for multiple stops and wait time as directed by the client. Vehicle will stay with the client or at their stop locations (as parking availability allows) for the entire rental time. Travel time may be charged and is made a part of the respective hourly minimums.
Cancellations & Changes
Platinum Luxury Fleet understands that cancellations are sometimes necessary and unavoidable. Unless otherwise agreed to or provided in writing, the following applies:
For local service in the Atlanta area, we generally accept cancellations on Sedan & SUV airport transfers without a charge (3) hours before the scheduled pick-up time.
Sprinter Vans, premium and specialty vehicles require no less than a (24) hour cancellation notice.
Cancellation notices may vary due to local conditions (i.e. weather), event, vehicle type and market area.
Time changes made with less than the required notice above will still result in additional or full charges. Example: At 1:30pm a requested change in pick up time from 2:00pm to 4:00pm will result in full charge for the 2:00pm trip of (2) hours.
Special Events & Peak Demand Rental Times
Special events and peak demand periods both locally and in other markets may dictate premium pricing, higher hourly minimums and in some cases multi-day minimums, additional notice for changes and cancellations. Vehicles are generally in more limited supply for the higher demand and at times supplemental vehicles are required to accommodate this demand.
If you do not see your driver, please call our office immediately at (217)496-6443 or email us platinumluxuryfleet.com to avoid the full-charge “no-show” fee. We generally include all tax fees and drivers gratuity, however additional gratuity amount is always 100% at your discretion.
For Point-to-Point & Airport Service, a fee equal to the base fare, wait time and tax fees will be charged when the client does not show at the pre-arranged pick-up location.
For Hourly Service, a fee equal to 2 hours of service and tax fees will be charged when the client does not show at the pre-arranged pick-up location.
Again, to avoid no show charges, please call our office locally at (217)496-6443 or email us [email protected]. The dispatcher will immediately direct your driver to you.
Generally we accept new reservations, changes and cancellations by e-mail ([email protected]) with adequate notice and information. Although we do operate 24/7/365, it is recommended that you verbally confirm any request sent after normal business hours and on major holidays. If your needs require attention in less than (8) hours, please call our office at (217)496-6443 (Changes and Cancellations refer to the cancellation and change policy).
all email should be send directly to [email protected]. Platinum luxury Fleet will not be responsible for any emails not send directly to [email protected]
For all email notice requests, email to [email protected]. Platinum Luxury Fleet will not be responsible for emails not sent to [email protected]. If you do not receive an email response within 2 hours, please contact us at (217)496-6443 for immediate assistance.
We cannot guarantee cancellations, changes or new reservations unless it is sent to [email protected] (see policies for Cancellation/ Change/Reservation)
You should always get an e-mail confirmation of a new reservation, any changed reservation or cancelled reservation. If you do not receive such e-mail confirmation within (1) hour, please contact us right away (217)496-6443.
Driver Tip Policy
We compensate our drivers well and their tip is always completely at your discretion and subject to your satisfaction with their service. You may increase, decrease or eliminate the tip entirely. If you are approving an additional tip being added to the bill via your credit card, please confirm via e-mail to [email protected] referencing your reservation number, or just give us a call to adjust billing. Our drivers understand that all tips must be earned by providing an exceptional experience and service to our clients and their guests, and that the actual amount tip given is always up to the client.
Platinum Luxury Fleet and its drivers always prepare in advance to avoid unnecessary delays in arrival time. However roads, traffic and weather conditions are often times beyond the reasonable control of the company and the driver. No refunds can be given as a result of late arrivals due to such conditions or other occurrences out of the reasonable control of the company or driver.
Baggage and Other Property Transported
Platinum Luxury Fleet will not assume responsibility for the handling or maintenance of any baggage or other property, nor for any property left in the company’s vehicles. Please always check thoroughly prior to leaving the vehicle for all your personal belongings.
z terminated immediately and no refunds will be offered.
Excess Cleaning & Damage
If, during or after the transportation service, the company is required to expend an extended amount of time and material to clean the vehicle due to acts of the client or any passenger (i.e., spilling food & drinks, vomiting, prohibited smoking, excessive trash) , the company, at its discretion, will charge client additional fees to cover such expense. Damage to the vehicle in any way caused by actions of the client or any passenger will be charged in full to the client. The minimum clean up fee is $250 and will be charged to the client’s credit card immediately.
Smoking Strictly Prohibited
Smoking in all vehicles is strictly prohibited. Smoking in the vehicle by the client or any passenger will result in an automatic minimum $250 charge. Damage caused by smoking activity will also be additionally charged to the client credit card immediately. Also service will be terminated.
Wait Time (Airport & Point-to-Point Transfers)
For airport and Amtrak arrivals, Platinum Luxury Fleet offers a (30)minute grace period from the updated arrival time.
Wait time past 30 minutes will revert the trip to hourly minimum pricing or trip being considered a no show.
Stops (Airport & Point-to-Point Transfers)
Extra stops, must be considered “in-route” and will be charged an additional $15 and include a maximum (10) minute wait period at the stop. Additional wait time is charged at the prevailing hourly rate.
Other charges include reimbursement for tolls, parking and client requested incidentals and amenities.
Holiday & Special Events Surcharge
(charges vary and are subject to change)
During the hours of 11:59pm until 4:59am: New Year’s Day, Thanksgiving Day and Christmas. New Year’s Eve after 5:00 P.M. Premium hourly rates may apply on these holidays and during these hours, as well as during other premium events and dates.
On special occasions VIP/Private Events that require overnight travel for drivers, lodging and meals should be arranged and paid for by the client.
Rates, charges and terms are subject to change without notice